| Services | Bank Inbound IVR | Inbound IVR for Tele banking | ||||
|---|---|---|---|---|---|
Advantages : |
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| Problem | Solution | Impact | |||
| A Cooperative bank needed to set up an incoming IVR that could help customers do banking over the phone. On-premise solutions required lacs of rupees upfront investment and locked in a static IVR that could not be changed. | The bank published our Inbound IVR phone number for tele banking. People called on our numbers to enquire about their balance, latest transactions and so on. Generic transactions could be done through the automated IVR in their preferred language; queries which can not be answered through the IVR were transferred to the operator. | The inbound IVR gave a professional image to the Bank. It was a time efficient solution for the bank staff as well as for the customers as most of the generic transactions could be done over the phone. | |||